Frequently Asked Questions

MeriPehchaan, a Single Sign-On platform authenticates citizens easily and securely. It is an extensive collaboration of the three mainstream SSO platforms Jan Parichay, e-Pramaan, and DigiLocker. MeriPehchaan authenticates the user based on multiple authentication parameters like username, mobile number, Aadhaar, PAN, etc.
Single Sign-On is a centralized session and user authentication service in which a set of login credentials can be used to access multiple applications during the same session. The service helps in providing a seamless user experience by eliminating the need of proving the user identity to different applications.
The basic objective of MeriPehchaan is to eliminate individual & repetitive sign-on procedures by centralizing user authentication and identity management at a central identity provider. It increases user productivity on a national level as its intuitive interface allows better user mobility and provides seamless access to multiple services and applications by authenticating just once.
MeriPehchaan is a collaboration of 3 national level SSO, so a user may register on any of the three mainstream SSO platforms. The citizen may register by providing a Mobile number, Name, and Gender to create credentials i.e. username and password. User may also perform eKYC using Aadhaar and PAN
Yes, it’s completely safe as SSOs under MeriPehchaan take care of Aadhaar data and keep Aadhaar details in the Aadhaar vault as per the guidelines of the Aadhaar Act.
Yes, Citizen can use any of the linked verification IDs as username for login.
One can login using the credentials i.e. username/mobile/Aadhaar/PAN and password generated at the time of signup on the respective SSO platform (Jan Parichay, e-Pramaan, and DigiLocker). On successful authentication, two-step multi-factor authentication is performed as well. After the completion of 2FA, the user logs in successfully.
One of the most secure prevention controls for unauthorized access, fraud, and cyber identity thefts is two-step multifactor authentication. This feature incorporates an additional layer of security, in which a user gets authenticated by providing a password, as well as a second factor, that could be an OTP (sent over registered mobile number or E-mail ID). SSOs may provide some additional two-step multi-factor authentication methods like Backup Code, Token, or Tap Authentication method.
User can register their complaint through or call on toll-free number 1800111555
By default, the MeriPehchaan session expiry time is of 24 hours and user will be logged out of all the applications on its expiry and will be asked to login again.
If you are not able to get SMS of OTP, please check your network connection or wait for a while. If the issue still persists, contact support.
• When you login, you may remember the known environment. Click on Remember My Device to remember your device/ environment.• If any of the parameters IP, Browser ID, or OS changes, you will again be asked to perform a two-step authentication.
Certain services may maintain their own session timeout. If a session is idle for that time (session timeout), you will be asked to enter the password again to login back into the respective service.
• If you are not authorized to access the service, kindly contact the concerned Service Owner. • However, you can access the MeriPehchaan dashboard or any other service.